Refund policy

Return and Refund Policy

We accept returns within 14 days after delivery, provided the item is unused, unopened, in its original packaging, and in the same condition as received.

To start a return, please contact us at info@lavenzahill.com with your order number and reason for return. If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method.

Certain items may not be eligible for return due to hygiene, safety, or health reasons, especially if opened or used.

If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue.